Privacy Policy
Last Updated: January 2026
Cumbria Warm Homes ("we," "us," "our," or "Company") operates cumbriawarmhomes.org.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated features, functionality, and services offered thereon (collectively, the "Site").
Please read this Privacy Policy carefully. By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We collect information in the following ways:
- Personal Information: Name, email address, telephone number, and other contact details you voluntarily provide through contact forms or registration
- Technical Information: IP address, browser type, operating system, and device identifiers
- Cookies and Tracking Technologies: Unique identifiers stored on your device to recognize you on return visits
- Usage Data: Pages visited, time spent on Site, links clicked, and referring URLs
- Affiliate Tracking Data: Information used to track referrals to casino partners and affiliate performance
How We Use Information
We use collected information for the following purposes:
- Conducting analytics to understand user behavior and Site performance
- Tracking affiliate referrals and commissions from casino partners
- Improving Site content, functionality, and user experience
- Sending promotional emails and marketing communications (with your consent)
- Responding to your inquiries and providing customer support
- Complying with legal obligations and preventing fraud
- Personalizing your experience on the Site
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookie types include:
- Essential Cookies: Required for Site functionality and security
- Analytical Cookies: Track user behavior and Site performance
- Marketing Cookies: Enable affiliate tracking and personalized advertising
- Third-Party Cookies: Set by our casino partners and analytics providers
You may opt-out of non-essential cookies by adjusting your browser settings or using cookie management tools. However, disabling essential cookies may impair Site functionality. For more information, visit www.allaboutcookies.org.
Third-Party Links
Our Site contains links to third-party casino operators and affiliate partners. We are not responsible for the privacy practices, content, or policies of these external websites. We strongly encourage you to review the privacy policies of any third-party site before providing personal information or engaging with their services. Your use of third-party sites is at your own risk and governed by their respective terms and policies.
Your Rights
Under United Kingdom data protection law (UK GDPR and Data Protection Act 2018), you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten")
- Right to restrict processing of your data
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:
- Contact information: Duration of our business relationship plus 3 years
- Affiliate tracking data: 24-36 months
- Analytical and usage data: 12-24 months
- Cookies: As specified in our Cookie Policy or until you delete them
You may request deletion of your data at any time, subject to legal obligations and business necessity.
Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us:
Email: privacy@cumbriawarmhomes.org.uk
Website: cumbriawarmhomes.org.uk
We will respond to your inquiry within 30 days or as otherwise required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
This Privacy Policy is effective as of January 2026 and may be updated periodically. We will notify you of significant changes by posting a notice on our Site.